Last Updated and Effective as of: 25th Nov, 2023
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This site may contain hypertext links, frames or other references to other parties and their websites. Synclical Pty Ltd cannot control the contents of those other sites, and make no warranty about the accuracy, timeliness or subject matter of the material located on those sites. Synclical Pty Ltd do not necessarily approve of, endorse, or sponsor any content or material on such sites. Synclical Pty Ltd make no warranties or representations that material on other websites to which this website is linked does not infringe the intellectual property rights of any person anywhere in the world.
Synclical Pty Ltd are not, and must not be taken to be, authorising infringement of any intellectual property rights contained in material or other sites by linking or allowing links to, this website to such material on other sites.
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1. What is “personal information”?
a. The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
i. whether the information or opinion is true or not; and
ii. whether the information or opinion is recorded in a material form or not.
2. What information do we collect?
The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: login credentials email address name phone number address payment details.
3. How we collect your personal information?
a. We may collect personal information from you whenever you input such information into the website.
4. Purpose of Collection
a. The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
b. We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
c. By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
5. Access and Correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
6. Complaint Procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our Admin Support Team and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
7. Overseas Transfer
Your personal information may be transferred to recipients located in the United States of America and Singapore. United States of America and Singapore have data protection laws which protect personal information in a way which is at least substantially similar to the Australian Privacy Principles, and there will be mechanisms available to you to enforce protection of your personal information under that overseas law. In the circumstances, we do not require the overseas recipients to comply with the Australian Privacy Principles and we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled.
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.
General information about visits to our Websites is collected by our computer servers, with small files “cookies” that our Websites transfers to your computer’s hard drive through your Web browser (if you allow the delivery of “cookies”). The “cookies” are used to follow the pattern of movements of users by letting us know which pages on our Websites are visited, in what order and how often and the previous website visited and also to process the items you select if you are making purchases from our Websites. The anonymous non-personal information that we collect and analyse is not personal information as described in the Privacy Act.
1. Why do we use “cookies” and other web use tracking technologies?
(a) When you access our Website, small files containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our Website can recognise your computer when you next visit our Website. The “cookies” that are shared with your computer can’t be used to discover any personal information such as your name, address or email address they merely identify your computer to our Websites when you visit us.
(b) We can also log the internet protocol address (IP address) of visitors to our Website so that we can work out the countries in which the computers are located.
(c) We collect information using “cookies” and other tracking technologies for the following reasons:
(i) to help us monitor the performance of our Website so that we can improve the operation of the Website and the services we offer;
(ii) to provide personalised services to each user of our Website to make their navigation through our Website easier and more rewarding to the user;
(iii) to sell advertising on the Website in order to meet some of the costs of operating the Website and improve the content on the Website; and
(iv) when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.
(d) Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.
(e) In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Website, deliver advertisements on and through the Website, and so on.
2. What are your choices regarding cookies?
How to contact us about these policies;
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through email via firstname.lastname@example.org.